PingService

Privacy policy

Last updated: October 15, 2026

This policy explains how PingService collects, uses, discloses, retains and protects personal information obtained through the getpingservice.com website. It is established in accordance with Quebec's Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1). In case of discrepancy, the French version prevails.

1. Person in charge of the protection of personal information

Mariana Tannous
Person in charge of the protection of personal information, PingService
mariana.tannous@getpingservice.com

Any question, request or complaint about this policy may be sent to her.

2. Information collected

Demonstration request form. Name, restaurant name and email address, and, if you choose to provide them, phone number, approximate number of tables and message.

Correspondence. Information contained in emails you send to PingService.

Technical data. When you visit the site, your browser automatically transmits certain technical data, including your IP address, to the site's host and to the font service described in section 5. PingService does not use this data to identify you.

The site does not collect any payment information.

3. Purposes

Information is collected only to:

  • respond to your request and arrange a demonstration;
  • prepare a quote tailored to your restaurant;
  • follow up on your request.

It is never sold, rented or used for advertising.

4. Consent

By submitting the form or writing to PingService, you consent to the use of your information for the purposes described in section 3. You may withdraw your consent at any time by writing to the person in charge; your information will then no longer be used, subject to legal obligations.

5. Service providers and disclosure outside Quebec

To operate the site and handle your requests, PingService uses the following service providers, which may store or process information outside Quebec, including in the United States:

  • Formspree: receiving and forwarding request forms;
  • Google Workspace: email;
  • Cloudflare: website hosting and delivery;
  • Google Fonts: displaying the site's fonts.

These providers only have access to the information needed for their services. Information processed outside Quebec may be subject to the laws of the jurisdiction where it is located.

6. Cookies and tracking technologies

The site uses no cookies or technology that would identify you, locate you or create a profile of you, and uses no analytics or advertising tools.

7. Retention and destruction

Your information is kept as long as necessary for the purposes described in section 3, and no longer than 24 months after the last exchange. It is then securely destroyed.

8. Security

PingService takes reasonable security measures suited to the sensitivity of the information, including encrypted communications (HTTPS), account access protected by two-factor authentication, and access limited to those who need it.

9. Your rights

Subject to the exceptions provided by law, you may:

  • request access to your personal information;
  • request its correction if it is inaccurate, incomplete or ambiguous;
  • withdraw your consent to its use;
  • request that it be provided to you in a structured, commonly used technological format.

Requests must be sent in writing to the person in charge. A response will be sent no later than 30 days after the request is received.

If you are not satisfied with the response, you may contact the Commission d'accès à l'information du Québec.

10. Confidentiality incidents

In the event of a confidentiality incident presenting a risk of serious injury, PingService notifies the Commission d'accès à l'information and the persons concerned, and takes reasonable measures to reduce the risk and prevent a similar incident.

11. Changes

This policy may be amended. The current version is always published on this page, with its update date.