Frequently asked questions
Answers to the questions restaurant owners ask most often.
Do my guests need to download an app?
No. The table's page opens right in the phone's browser. No account is required.
Do I need to change my POS?
No. Orders and payments stay in your current POS. PingService simply runs on your work tablet.
Do I need wifi?
Only the service tablets need to be connected to the restaurant's wifi. Guests use their mobile data or your guest wifi.
How long does installation take?
It depends on the size of the restaurant. Installation is done on site and includes the basic setup with you and staff training.
Do you keep personal information about my guests?
No. A request only contains the table, the type of request and the time. No name or account is required.
Can I change the setup myself?
Yes. Tables, sections, staff, priorities and delays can be changed at any time from the management screen.
Is the system bilingual?
Yes. The guest screen, the service screen and the management screen are available in French and English.
How much does it cost?
The price depends on the number of coasters (one per table) and the number of tablets to set up. Every feature is included. Get a quote
What if I need help?
Technical support is by email, with a reply within one business day.
Another question? Let's talk.