87% of guests won't come back after slow service.
One bad experience, and every future visit is gone.
HospitalityGEM, 775 restaurant guests, 20151Every minute of waiting costs you guests.
A guest looking around for their server is a guest who won't come back, a smaller tip and a review that may be unfair. Give them the chance to judge you on what matters, not on the wait.
9 in 10 guests have held back a tip.
For 80% of them it's because of the service, and more than one in three because they waited to pay. Your team feels it directly in their pay.
QikServe, UK restaurant guests, 2016295% tell other people. Only 48% tell the restaurant.
What guests don't tell you, they tell others.
HospitalityGEM, 20151Past six people, a line turns guests away.
According to Adrian Furnham's "rule of six", a visible wait drives guests off before service even begins.
Adrian Furnham, cited by Retail Customer Experience3The good news: these losses are solved at the table!
During peak hours, no team can watch every table. PingService brings every request together in real time.
You set the priorities, the system does the rest: every waiting table, its request and its wait time, at a glance.